• 01862 810283
  • The First Tee · Dornoch · Sutherland · IV25 3LG

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Royal Golf Hotel

Website Terms and Conditions

Royal Golf Hotel Terms and Conditions:

The following Terms and Conditions apply to all bookings made on this website or directly with the hotel. We kindly ask that you take a moment to read them prior to making a Booking.

  1. All Bookings at the Hotel are subject to these Terms.

  2. If booking our Flexible rate, no deposit will be required but we do ask for credit or debit card details in order to guarantee the payment. All card details are stored in a secure manner. You may cancel your reservation up to 2pm 48 hours prior to the date of arrival without incurring costs. If you cancel after 2pm within 48 hours from the date of arrival, we will charge/retain the booking value in full. Within the 48 hour cancellation period a booking can be moved to a later date but full payment will be required and is non-refundable. Booking dates which are moved may be subject to rate changes. 

  3. If booking our Advanced Purchase rate full payment will be required at time of booking. All Advanced Purchase rates are non-refundable/non-transferable and cannot be cancelled.  No Booking shall be treated as confirmed until the payment been provided.

  4. For group bookings of 5 rooms or more the above terms and conditions do not apply. Please contact the Reservations department on 01408 623800 or reservations@rghd.co.uk .

  5. We strongly advise our guests to take out travel insurance against unforeseen cancellations.

  6. Breakfast is included in your stay.

  7. If dinner is included in your package a £30 allowance per person will be applied, anything above this amount will be charged accordingly without exception.

  8. The prices displayed on the Websites are per night per room on a Bed and Breakfast or Dinner Bed and Breakfast basis including VAT. Most of the rooms are suitable for up to two people. An extra person in the room must be agreed by the Hotel prior to arrival as not all rooms are suitable for an extra person. Additional charges apply.

  9. There are only a limited amount of rooms that can accommodate children. Either a z-bed or a sofa bed will be provided. When booking online, if the room type you are checking does not give an option to add a child, this room type cannot accommodate children. If in doubt, please contact the Reservations department. Children under the age of 4 years can stay Free of Charge. Children from ages 5 to 15 years will be charged at an additional £15.00 per night and children from 16 years and above are £50.00 per night. Breakfast is included.

  10. Our rooms are pet friendly however an additional £15 is charged per well behaved dog per stay. Pets in the room must be agreed by Hotel prior to arrival. Please see our pet policy available on request.

  11. In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

  12. Unless otherwise stated on the booking confirmation: Check in from 4pm – 10pm. Late check in is available on request and we must be informed in advance. Check out is from 7am – 11am. Due to Covid-19, we cannot offer a late check out at present. If you require an earlier check out please settle any outstanding bills the night before departure with the on duty receptionist

  13. In the event that we require to cancel your reservation for reasons outside of our control (including, but not limited to, industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and we will use reasonable endeavours to offer you alternative accommodation and/ or alternative dates if possible. If no agreement can be reached, we will refund to you all the deposits you have paid to us in respect of that reservation. We will not pay any compensation or other reimbursement of any cost or expenses you may incur as a result of cancellation by us.

  14. We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

  15. If you require a disabled access room, please contact us directly on 01408 623800 or reservations@rghd.co.uk to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

  16. Guests are not permitted to smoke in rooms or public areas. Therefore, the Royal Golf Hotel is a strictly non-smoking Hotel. If you are found to be smoking, £100 may be charged to return the room to its original state.

  17. Our Restaurant is open daily. If you wish to dine with us please call 01862 810283 or email info@rghd.co.uk to make a reservation. Our menus are available on our website or on request.

  18. No alcohol is to be consumed in the public areas of the hotel unless purchased from the hotel. If a guest is found to do so, a corkage charge of £30 per bottle will be imposed.

Your use of the Royal Golf Hotel Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Royal Golf Hotel.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Trademarks

The images, logos and names on this Web Site which identify Royal Golf Hotel or third parties and their products and services are proprietary marks of Royal Golf Hotel and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Royal Golf Hotel or any third party with respect to any such image, logo or name.

Alterations

Royal Golf Hotel reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Royal Golf Hotel at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.

WEBSITE POLICIES

Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Royal Golf Hotel or its service or product suppliers of its charges from time to time. Please contact us.

In the event that you use any of the services contained on this Web Site for commercial use, Royal Golf Hotel shall be entitled to charge you at its applicable rates in respect of such commercial use.

Copyright

The copyright in the material contained in this Web Site belongs to Royal Golf Hotel or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by Royal Golf Hotel or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.

Disclaimers

Whilst Royal Golf Hotel has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Royal Golf Hotel or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Royal Golf Hotel be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Royal Golf Hotel does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Royal Golf Hotel does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Royal Golf Hotel's liability for death or personal injury resulting from negligence of Royal Golf Hotel.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Royal Golf Hotel or its licensed source. All rights of Royal Golf Hotel in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Royal Golf Hotel makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Royal Golf Hotel. When you activate any of these links, you will leave Royal Golf Hotel Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Royal Golf Hotel does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Royal Golf Hotel or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

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